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Verso Furniture Inc. (operating as Massuni“), offers all customers a 100% money back guarantee on all purchases in the first sixty days from date of receipt. If, for any reason, the original end consumer who placed the order is not satisfied with their furniture, said purchaser must contact Massuni in writing (email to “firstname.lastname@example.org”) within the sixty day period. The writing must include: (1) Name and Massuni Account ID, (2) Date of original order, original order number, or item serial number (3) brief description of the product, and (4) the reason for the return. Massuni will then make arrangements for the return of the furniture, at Massuni’s sole expense.
In addition, Verso Furniture Inc. (operating as Massuni“), warrants its furniture products to the original purchaser to be free from all defects in workmanship and material under normal use for a period of five years from the original date of purchase.
Massuni will repair or replace defective products for the original purchaser free of charge during the warranty period. In order to receive replacement products under the terms of this warranty, the original purchaser must contact Massuni in writing (email to “email@example.com”) within the warranty period. The writing must include: (1) Name and Massuni Account ID, (2) Date of original order, original order number, or item serial number (3) brief description of the product, and (4) a description of the defect, including one or more photos.
This warranty does not cover Misuse of the wood surfaces or acts that would cause abnormal discoloration or deterioration of wood finish, normal soiling, damage from fire, flood, wind, lightning, hail, snow, rain, sun, harsh or corrosive chemicals, acids, fertilizers, bleach, inks, dyes, paints, hair care products, cosmetics or accumulated multiple damages. This warranty also does not cover any heat marks, liquid stains or exposure to moisture, dents or gouges or surface scratches in the finish caused by an act of abuse, neglect, or vandalism; damage caused by improper cleaning methods or materials; damage caused by improper handling or moving. Additionally, this warranty does not cover wear or deterioration that results from natural aging, including expansion and contraction. This warranty does not cover discoloration such as lightening or darkening due to light exposure, natural or artificial. Age, lighting, and exposure to the elements all have an expected and natural effect on wood and are not considered to be manufacturer’s defects that are covered by this warranty.
Massuni reserves the right to change design, specifications, and materials as conditions require when improvements are developed. The manufacturer has no obligations to incorporate such changes in products previously manufactured. Replacement parts may not match existing items due to changes in the finish and wood over time.
Upon inspection, Massuni, at their sole discretion, will either replace or repair the defective component or the entire product.
This warranty is non-transferable. This warranty gives you specific legal rights. You may also have other rights, which vary based on jurisdiction.